The true benefit of a properly managed nursing facility or any establishment cannot be truly measured. It is the total outcome of the business' profitability, customer satisfaction and employee retention. Properly and conscientiously managed businesses thrive no matter what type of economy the world may be facing. When everyone who matters in your business (clients, customers, employees, investors and stakeholders) is happy and contented then there is no reason for your business to go under no matter what.
As Nursing Home Administrator, you are the center of everything that happens in and out of your nursing facility. You are handling patients, employees both health professionals and management support. That is why your management and leadership skills should be broad and diverse. These are the very reasons why the role of Nursing Home Administrator is always challenging.
Here are some tips that will help you in managing you facility effectively and efficiently. These tips also aim to improve your leadership style that is effective according to the diversity of your role.
A Small Amount Of Care Goes A Long Way
It is not a sign of weakness if you show that you care. Gone are the days of strict to the core management and leadership style. Care and concern for your employees is more rewarding than to ignore the human consideration that they need. Small details could be a big deal for them so make sure nothing is overlooked. Examples of this aspect are:
Make sure that each employee schedule and shifts are respected. Should there be some changes always inform them ahead of time with a brief description or comment as to why their schedule is going to change. Welcome any feedback and always anticipate that there will be some objections. Make sure you have a back-up plan.
Always make sure that employee evaluation is regularly administered. Employees look forward to this date because it is their opportunity to be evaluated on their performance that could lead to promotions and pay increase.
If possible set-up an emergency loan program of certain amount that your employees could avail of in case they will be in a financial crisis. This program should be interest free and can be availed of by employees at any time without any hassle.
Above are just some examples that you can do for your employees for you to let them know that you, as part of management care for them.
Listen and Take Action
It is one thing to listen and another thing to take action on what you have learned. In all relationship, listening is an active aspect that should be given consideration at all times. In your case, here are some examples that you can do in order to show that you are listening or willing to listen to whatever they have to say about their work and workplace.
Satisfaction surveys should always be conducted regularly. Results of this should be discussed among your employees so that they know you take this survey seriously
If possible and if you have a large facility then having a newsletter or facility magazine will also help them voice out their how they feel about their work and ideas on how to further improve the process in the facility
Empathize
This very powerful word if handled properly can take you a long way in your management and leadership abilities. Learn how to put yourself in their shoes. Learn how to truly feel what they feel about certain issues. Empathy is a powerful human tool that is now being used in different aspects of practically all businesses today. This should make you all soft and vulnerable but it should make you see different situations in different perspective allowing you to draw several courses of actions and take the best out of them.
These are just some of the tips that can help you improve your management and leadership style and abilities. Remember to care, listen and empathize with your employees. These tips will help you build a strong relationship with them. These will help you put their minds at ease with management and earn their trust and confidence. The result will be productivity and hassle free work place.
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